Delete Your Account

1. How to request account deletion

1.1 Send an email to info@animail.pet from the email address you use to sign in to the Animail app. Please use the subject line "Delete my Animail account".

1.2 If you can no longer access that email address, include your full name and any Animail tag ID(s) linked to your account so we can verify that you own it. We may contact you to confirm your identity before deleting anything.

1.3 We will confirm your request by email and complete the deletion within 30 days of verifying it.

2. What is deleted

2.1 When your account is deleted, we permanently remove the following data from our systems:

• Your account and sign-in details (name, email address, phone number and address);
• All pet profiles you have created, including pet names, photos, medical information and uploaded documents;
• Authorised contacts you have added to your pets;
• Reminders, notes, lost-pet reports and talking-pet recordings;
• Push notification tokens and app usage information linked to your account.

3. What may be kept, and for how long

3.1 We may retain limited information where we are required to do so by law, or where it is necessary to resolve disputes or enforce our agreements. This may include records of purchases of physical Animail tags and tax invoices, which we keep for the period required by Australian law (generally up to 7 years).

3.2 Any physical Animail tags linked to your account will be unlinked. If someone scans a tag after your account is deleted, no personal or pet information will be shown. You may re-register a tag with a new account at any time.

3.3 Backups that contain your data are overwritten on a rolling basis and are deleted no later than 90 days after your account is removed.

4. Deleting some data without deleting your account

4.1 You can remove individual pets, documents, reminders and authorised contacts yourself from inside the Animail app at any time.

4.2 If you would like us to remove specific information only (for example, a pet profile or an authorised contact) while keeping your account active, email info@animail.pet with the details and we will action it for you.

5. More information

5.1 For full details on how we collect, use and protect your personal information, please read our Privacy Policy.

5.2 Questions about this process can be sent to info@animail.pet, or by calling 1300 894 460. Animail is operated by Sitekee Pty Ltd (ABN 71 641 888 726).